Shipping & Returns
Shipping Policy
Thank you for shopping with us! Here’s everything you need to know about our shipping process.
Processing Time
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Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods
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We offer various shipping options, including standard, expedited, and express shipping. Delivery times will vary based on your location and the shipping method selected at checkout.
Shipping Rates
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Shipping costs are calculated at checkout based on your selected shipping method and destination. Free shipping may be available for orders over a certain amount—please check our website for current promotions.
Delivery Times
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
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Express Shipping: 1-2 business days
(Note: These times are estimates and may vary based on your location and external factors such as weather or holidays.)
International Shipping
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We currently offer international shipping to select countries. Additional shipping fees and customs duties may apply, and you will be responsible for these charges.
Tracking Your Order
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Once your order has shipped, you will receive a tracking number via email. You can track your order through our website or the carrier's website.
Issues with Delivery
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If you experience any issues with your shipment, such as delays or missing packages, please contact our customer service team. We’re here to assist you!
Contact Us
If you have any questions about our shipping policy or need assistance, please reach out to us
Return & Exchange Policy
Thank you for your purchase! We hope you love your product. If you are not fully satisfied, we’re here to help.
Returns
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Eligibility: You can return your item within 30 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and with all tags attached.
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Non-Returnable Items: Certain items, such as clearance products or gift cards, are non-returnable.
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Return Process: To initiate a return, please contact our customer service at [customer service email/phone number]. We will provide you with a return authorization and instructions on how to send your item back.
Refunds
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Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
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Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Exchanges
If you would like to exchange an item for a different size or color, please contact us directly, and we’ll guide you through the process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund.
Contact Us
If you have any questions about our refund and return policy, please contact us at [customer service email/phone number]. We’re here to help!